At VirtuFit, your coach is a dedicated professional who is always available to support you. They will frequently message you, create a new training plan each week, and provide real-time responses to any changes or questions you have. After joining VirtuFit, you'll schedule a Kickoff Call with your coach via video. During this call, you'll get to know your coach, discuss your goals and preferences, and start your personalized fitness journey. Regular video messages and optional Check-In Calls ensure you stay on track and motivated.

No problem at all! Your VirtuFit coach will design a custom workout plan tailored to your unique circumstances. Whether you have no equipment, access to a fully-stocked gym, or you're traveling, your coach will create workouts that fit your environment. They can include outdoor runs, group fitness classes, and more. The goal is to provide a convenient and realistic training plan that you can consistently follow, no matter where you are.

If you have a smartwatch, simply sync it with your VirtuFit app. Your coach will use the data from the smartwatch to gain detailed insights into your workouts and daily activity levels.

We are here to assist you in changing your coach at any time. Our team is committed to your success and will ensure we find the perfect match for you. We can connect you with one of our Coach Advisors to help you select a new coach, or you can view all available coaches in the VirtuFit app.

We want you to be completely satisfied with your experience. You can try VirtuFit risk-free for the first month, and we'll give you a full refund if you decide to cancel. After the first month, you can cancel at any time, and we won't charge you again. If you are ever unsatisfied with our service, you can email contact.virtufit@gmail.com. We'll be more than happy to make it right.

VirtuFit is designed to fit into your schedule — not the other way around. Your coach will design and schedule your workouts based on what's realistic for you and can make changes during the week to accommodate your busy life.

Your coach will design your workouts to incorporate the equipment available to you during your travels: a hotel gym, resistance bands that you bring in your suitcase, or nothing at all!

If your medical professional has cleared you for exercise, working with a personal coach can be highly beneficial for preventing or managing many common chronic conditions and injuries. Your VirtuFit coach will design safe, effective workouts tailored to your specific needs.

We'd love the opportunity to make things right and improve your experience. If you are having issues or would like to share feedback with someone from our team, please contact us at contact.virtufit@gmail.com. You can cancel your subscription through the app by going to Profile > Account > Update Membership > Cancel Subscription.

It's not required. The watch unlocks a variety of features that enhance your workout experience, provides your coach with insight into your progress, and empowers them to deliver seamless, next-level accountability. However, even without the watch self directed feedback will help your coaches to tailor your workouts accordingly.

Your coach is always happy to update your program based on your interests! You can communicate directly with your coach through the messaging feature within the VirtuFit app. You can also add any activities in the app by going to Profile > Account > Edit Profile > Add Favorite Activities.